Privacy Policy – Instant POA

1. Introduction

At Instant POA Businessman Services L.L.C (“we”, “our”, “the Website”), we are committed to protecting your privacy and handling your personal data responsibly. This policy outlines how we collect, use, store, disclose, and safeguard your information in accordance with applicable data protection rules in the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, where applicable.

Please read this policy carefully to understand your rights and how we handle your information.

2. Information We Collect

We may collect the following types of information when you use our website or request our services through the website, online forms, or WhatsApp:

• Basic identification details: Full name, phone number, email address, nationality, emirate, and service type.
• Document and service-related details: Type of POA or document (family, real estate, corporate, vehicle, legal translation, attestation), document data, and copies of documents or IDs sent via forms or WhatsApp.
• Technical usage data: IP address, browser type, device type, pages visited, duration of visit, and performance analytics.
• Cookies and tracking technologies: Small files stored in your browser to enhance your experience and analyze traffic.
• WhatsApp communication data: Conversations and attachments you send through our official WhatsApp number are treated as personal data and are subject to the same safeguards described in this policy.

3. How We Use Your Information

We use the information we collect for the following legitimate purposes:

• To process your service requests (POA drafting across all categories, certification, attestation, true copy, legal translation, etc.).
• To communicate with you regarding your order, inquiries, appointments, or service updates by phone, email, or WhatsApp.
• To verify identity when required and comply with legal obligations.
• To improve the website, user experience, security, and service performance.
• To detect and prevent fraud, misuse, or unauthorized activity.

Your data is processed only when necessary and for clear, lawful purposes described in this policy.

4. Legal Basis for Processing

• Contractual necessity: When processing is required to fulfill your service request, including via WhatsApp.
• Legal obligations: When data is required by UAE government authorities or regulations.
• Explicit consent: For optional marketing or promotional communications.
• Legitimate interest: For security, improvement, analytics, and ensuring service quality without overriding your rights.

5. Sharing Your Information

• Service providers: Hosting, analytics, payment tools, communication tools (including WhatsApp Business), and digital service platforms.
• Governmental authorities: Ministries, courts, embassies, or any official entity when required by law or the nature of the service.
• Professional consultants: Legal or accounting advisors where operationally necessary.

We do not sell your data to any external party.

6. Data Retention

We retain your personal data, including document copies sent via forms or WhatsApp, only as long as necessary to fulfill the purposes outlined in this policy or as required by UAE laws and regulations. Once no longer needed, data is securely deleted or anonymized.

7. Information Security

We apply reasonable technical and organizational safeguards to protect your data, including sensitive documents (ID copies, passports, contracts) received via forms or WhatsApp. However, no method of transmission over the internet or messaging apps is fully secure, and users are advised to protect their login details and use strong passwords.

8. Cookies & Tracking Technologies

We use cookies to enhance site performance, remember preferences, and analyze traffic. By continuing to browse the Website, you agree to the use of essential cookies required for it to function. You may disable non-essential cookies in your browser settings, though certain site features may be affected.

9. Your Rights

Depending on applicable UAE law, you may have the right to:

• Access your personal data held by us.
• Request correction of inaccurate or incomplete data.
• Request deletion when legally permitted.
• Object to certain processing activities or request their restriction.
• Withdraw consent at any time, where processing is based on consent.

You may exercise your rights through the contact details below.

10. International Transfers

Your data may be transferred to servers or service providers located outside the UAE. Transfers are made only when adequate protection is ensured through appropriate contractual or legal safeguards.

11. Updates to This Policy

We may update this privacy policy periodically to reflect changes in legislation, our scope of services, or how we deliver our services. Significant changes will be posted on this page with an updated “Last updated” date reflecting the actual date of the amendment. Continued use of the website constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions regarding this policy or wish to exercise your data rights, you may contact us: